Hearing Care Ambassador & Appointment Coordinator

NationsBenefits; Gurnee (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Gurnee, IL. The role supports the licensed dispenser, engages customers, educates about hearing wellness, schedules appointments, and drives growth through community outreach and relationships with members.

The position requires high school diploma or equivalent, strong customer service and sales experience, and proficiency with scheduling software and basic computer systems.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Scheduling appointments

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware/software

Job description

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Gurnee, IL. The role supports the licensed dispenser, engages customers, educates about hearing wellness, schedules appointments, and drives growth through community outreach and relationships with members.

The position requires high school diploma or equivalent, strong customer service and sales experience, and proficiency with scheduling software and basic computer systems.