Hearing Wellness Advocate & Appointment Specialist

NationsBenefits; Vernon Hills (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Vernon Hills, IL. You will engage customers, educate on hearing wellness, schedule appointments, and drive growth through community outreach and strong customer relationships.

This role emphasizes outbound calls, product promotion, and meeting daily testing goals, with a focus on non-hearing aid product sales when appropriate.

Qualifications

• High school diploma or equivalent.
• Strong customer service and retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication.
• Experience scheduling patient/customer appointments.
• Proficiency with scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Retail experience

Education

High school diploma

Tools

Scheduling software

General computer knowledge

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Vernon Hills, IL. You will engage customers, educate on hearing wellness, schedule appointments, and drive growth through community outreach and strong customer relationships.

This role emphasizes outbound calls, product promotion, and meeting daily testing goals, with a focus on non-hearing aid product sales when appropriate.