Hearing Care Concierge & Appointment Specialist

NationsBenefits, LLC

Champaign (IL)

On-site

USD 32,000 - 52,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

NationsBenefits is seeking a Hearing Ambassador to support the licensed dispenser at the Sam's Club Hearing Aid Center in Champaign, IL. You will engage members, educate on hearing wellness, schedule appointments, and help drive growth through community outreach.

The role requires a high school diploma, strong customer service or sales experience, and proficiency with scheduling software and PC systems. You will spend most of your time in the club, intercepting and setting tests.

Qualifications

High school diploma or equivalent.
Strong customer service, sales, or retail experience.
Experience working with scheduling appointments.
Proficiency with basic computer systems.

Responsibilities

Have a working knowledge of all Hearing Aid Center (HAC) products and services.
Set the stage for full test, and full boat purchase when interacting with Members.
Complete 30-50 outbound calls daily to prospective and/or existing customers.
Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
A 50% increase in non-hearing aid product sales is expected.
Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.