On-Site Hearing Care Coordinator | Scheduling & Outreach

NationsBenefits, LLC; Gurnee (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Gurnee, IL. This on-site role supports licensed dispensers by engaging customers, educating them about hearing wellness, scheduling appointments, and driving growth through community outreach and relationship building.

Ideal candidates bring strong customer service or retail experience, scheduling skills, and comfort with PC hardware and scheduling software.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with patient/customer appointment scheduling.
• Excellent oral and written communication skills.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Communication skills

Scheduling experience

Education

High school diploma or equivalent

Tools

PC hardware

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador for the Sam's Club Hearing Aid Center in Gurnee, IL. This on-site role supports licensed dispensers by engaging customers, educating them about hearing wellness, scheduling appointments, and driving growth through community outreach and relationship building.

Ideal candidates bring strong customer service or retail experience, scheduling skills, and comfort with PC hardware and scheduling software.