Healthcare Welcoming Concierge - Part-Time On-Site

UnityPoint Health - St. Luke's; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

UnityPoint Health – St. Luke’s in Cedar Rapids, IA is seeking a friendly part-time Greeter to welcome patients and visitors, provide directions, and assist with check-in. This on-site role emphasizes a calm, professional presence and strong customer service.

You will answer basic questions, help with lobby flow, and collaborate with clinical and administrative teams to create a positive, safe environment. Evenings and weekends may be required, with reliable attendance and a welcoming demeanor

Qualifications

• Strong interpersonal skills to quickly build rapport.
• Excellent communication abilities, including active listening.
• Customer service experience focused on welcoming environment.
• Ability to stay calm and handle multiple requests.
• Basic computer and office systems proficiency.
• Experience in hospitality or patient-facing roles preferred.
• Reliable attendance and ability to work part-time shifts including evenings/weekends.

Responsibilities

• Greet patients and visitors warmly and provide directions.
• Assist with wayfinding and lobby flow.
• Answer basic questions about services and departments.
• Support check-in processes and guide callers.
• Coordinate with clinical and administrative staff to ensure a positive experience.
• Monitor entrances to promote a safe, welcoming environment.

Skills

Interpersonal skills

Clear communication

Customer service

Calm under pressure

Basic computer proficiency

Hospitality experience

Attendance reliability

Job description

UnityPoint Health – St. Luke’s in Cedar Rapids, IA is seeking a friendly part-time Greeter to welcome patients and visitors, provide directions, and assist with check-in. This on-site role emphasizes a calm, professional presence and strong customer service.

You will answer basic questions, help with lobby flow, and collaborate with clinical and administrative teams to create a positive, safe environment. Evenings and weekends may be required, with reliable attendance and a welcoming demeanor