Patient Experience Specialist – Urgent Care (Part-Time)

UnityPoint Health; Urbandale (IA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Paid holidays

Short and long-term disability

Pet insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Clinic in Urbandale is seeking an Experience Specialist/Receptionist to be the first contact for patients and visitors, ensuring a welcoming, professional environment at the front desk. The role supports check-in/check-out and coordinates patient flow in Urgent Care.

The position is part-time with Tuesday 7:45AM-5:00PM and every Saturday/Sunday 7:45AM-4:30PM shifts. A High School diploma is required, with a focus on customer service excellence for a positive patient experience.

Qualifications

• Experience greeting patients and handling front desk tasks.
• Ability to provide information and assist with check-in/check-out.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters as appropriate.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Skills

Customer service

Front desk

Education

High School Diploma or equivalent

Job description

UnityPoint Clinic in Urbandale is seeking an Experience Specialist/Receptionist to be the first contact for patients and visitors, ensuring a welcoming, professional environment at the front desk. The role supports check-in/check-out and coordinates patient flow in Urgent Care.

The position is part-time with Tuesday 7:45AM-5:00PM and every Saturday/Sunday 7:45AM-4:30PM shifts. A High School diploma is required, with a focus on customer service excellence for a positive patient experience.