Greeter

UnityPoint Health - St. Luke's; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

UnityPoint Health – St. Luke’s in Cedar Rapids, IA is seeking a friendly part-time Greeter to welcome patients and visitors, provide directions, and assist with check-in. This on-site role emphasizes a calm, professional presence and strong customer service.

You will answer basic questions, help with lobby flow, and collaborate with clinical and administrative teams to create a positive, safe environment. Evenings and weekends may be required, with reliable attendance and a welcoming demeanor

Qualifications

• Strong interpersonal skills to quickly build rapport.
• Excellent communication abilities, including active listening.
• Customer service experience focused on welcoming environment.
• Ability to stay calm and handle multiple requests.
• Basic computer and office systems proficiency.
• Experience in hospitality or patient-facing roles preferred.
• Reliable attendance and ability to work part-time shifts including evenings/weekends.

Responsibilities

• Greet patients and visitors warmly and provide directions.
• Assist with wayfinding and lobby flow.
• Answer basic questions about services and departments.
• Support check-in processes and guide callers.
• Coordinate with clinical and administrative staff to ensure a positive experience.
• Monitor entrances to promote a safe, welcoming environment.

Skills

Interpersonal skills

Clear communication

Customer service

Calm under pressure

Basic computer proficiency

Hospitality experience

Attendance reliability

Job description

Company Description UnityPoint Health – St. Luke’s is part of the UnityPoint Health system, which is focused on connecting with and serving local communities through compassionate, patient-centered care. The organization emphasizes strong relationships with patients, visitors, and community members, and shares its mission and values through channels such as its official LinkedIn page. Team members are encouraged to support a welcoming environment and contribute to a positive experience for everyone who comes through the doors. Working at UnityPoint Health – St. Luke’s offers the opportunity to be part of a healthcare team that values respect, collaboration, and community engagement.

Role Description The Greeter role at UnityPoint Health – St. Luke’s is a part-time, on-site position located in Cedar Rapids, IA. The Greeter is responsible for warmly welcoming patients and visitors, providing clear directions, and assisting with wayfinding throughout the facility. Day-to-day tasks include answering basic questions about services, helping coordinate visitor flow in lobby or entrance areas, and maintaining a calm, professional presence. The Greeter may also handle incoming phone calls to guide callers to appropriate departments, support check-in processes, and collaborate with clinical and administrative staff to ensure a positive customer experience. This role supports a safe, friendly environment by monitoring entrances, identifying visitor needs promptly, and offering courteous, attentive service.

Qualifications

• Strong interpersonal skills and the ability to build rapport quickly with patients, visitors, and team members.
• Excellent communication abilities, including clear verbal communication and active listening.
• Customer service and customer experience skills, with a focus on creating a welcoming, supportive environment.
• Ability to remain calm and composed in a busy healthcare setting and to manage multiple requests at once.
• Basic computer and office systems proficiency for handling simple check-in or information tasks.
• Prior experience in hospitality, reception, or a patient-facing role in healthcare or service industries preferred.
• Reliable attendance, punctuality, and the ability to work assigned part-time shifts, including possible evenings or weekends.