Hospital Patient Concierge & Valet Driver

Carle Health; Peoria (IL); On-site; USD 22,000 - 36,000; Full time

Job summary

UnityPoint Health-Methodist is seeking Guest Relations Team Members to create a welcoming first impression for patients, families and visitors on arrival. You will greet guests, assist with mobility and transportation, and support various entrance points with professionalism and urgency.

The role requires driving skills (Class D IL license) and the ability to provide light housekeeping and safety-related support at assigned posts.

Qualifications

• Certifications: Driver's License - Illinois Secretary of State (ILSOS)

Responsibilities

• Displays professionalism in fulfilling job responsibilities.
• Graciously greets and welcomes every patient, visitor and employee. Uses scripts where necessary
• Exhibits a friendly, outgoing, energetic demeanor. A can-do attitude.
• Displays an appropriate sense of urgency in response to visitor requests and / or complaints.
• Provides assistance as visitors exit their vehicle and provides assistance with wheel chair if needed.
• Monitors posted positions appearance, performs simple cleaning duties and reports extreme conditions to Environmental Services.
• Monitors activities at and nearby assigned posts.
• Maintains professional manner in driving van / vehicles
• Adheres to all rules of the road
• Maintains clean driving record
• Completes tasks accurately and thoroughly and in a timely manner.
• Shows self-initiative in performing all tasks and duties.
• Follows up and carries through on all work assignments.
• Develops and implements ways to enhance service to guests and staff.
• Uses time productively and efficiently.
• Performs assigned tasks accurately.
• Prepares and follows daily time schedule.
• Thoroughness and accuracy of client pick-up and arrival times.
• Has an understanding, maintains awareness of and enforces all policies related to positions such as Smoking and Parking Policies.
• Displays an appropriate sense of urgency to all guest requests and / or concerns.
• Accepts the role of providing personal service tasks.
• Understands and accepts the role of providing service tasks.
• Provides assistance as guest exit their vehicle and assists with wheel chair if needed
• Responds in a timely manner to those who need assistance.
• Remains calm, thinks clearly and maintains control under pressure and in stressful situations.
• Offers assistance to all that enter or leave.
• Provides alert, helpful, efficient responses to phone callers.
• Provides direct service or helps make other arrangements.
• Provides safe, quality transportation while providing safe during practices.
• Completes yearly competency of special patient handling equipment
• Demonstrates effective interaction communication with people.
• Demonstrates excellent verbal communication and interpersonal skills
• Uses proper radio/phone communication techniques.
• Greets patient/visitors/clients of the Medical Center determining their needs for assistance, directions, and escorts.
• Assists people into and out of their automobiles/MMCI transport vehicle and transports all luggage.
• Attends department meetings and training sessions.
• Coordinates with the volunteer escorts to assure a quick and efficient transport of patients/visitors to their destination.
• Maintains readiness for visitors/surveyors from state and national organizations who may arrive at Methodist at 'anytime unannounced.' Calls Support Services Director, EVS Manager or Security to notify them of their arrival and a request for escort to our Executive Office.
• Maintains knowledge of Medical Center locations for efficient directions and assistance when
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Job description

UnityPoint Health-Methodist is seeking Guest Relations Team Members to create a welcoming first impression for patients, families and visitors on arrival. You will greet guests, assist with mobility and transportation, and support various entrance points with professionalism and urgency.

The role requires driving skills (Class D IL license) and the ability to provide light housekeeping and safety-related support at assigned posts.