Healthcare Telecom Systems Engineer | VoIP & CUCM

Insight Global; Allentown (Lehigh County); On-site; USD 70,000 - 90,000; Full time

Job summary

Insight Global's healthcare client seeks a Telecommunications Analyst to maintain enterprise telecom systems across multiple facilities, ensuring reliability of VoIP, PBX, and CUCM environments.

You will troubleshoot issues, support phone and voicemail systems, assist with upgrades, and collaborate with IT teams, vendors, and end users to resolve service concerns in a fast-paced healthcare setting.

Qualifications

• Bachelor's degree or equivalent in IT/Telecom/CS or related field.
• 2+ years of experience supporting telecom systems in an enterprise.
• Experience with VoIP and telecom infrastructure.
• Experience with CUCM and Cisco telephony.
• Strong troubleshooting and customer service skills.
• Healthcare environment experience preferred.

Responsibilities

• Troubleshoot telecom-related issues across facilities.
• Support VoIP, PBX, and voicemail systems.
• Assist with upgrades and implementations.
• Collaborate with IT teams, vendors, and end users to resolve service concerns.

Skills

VoIP technologies

CUCM

Jabber

Cisco telephony

Troubleshooting

Customer service

Healthcare IT

Networking basics

Education

Bachelor's degree in IT/Telecom/CS

Job description

Insight Global's healthcare client seeks a Telecommunications Analyst to maintain enterprise telecom systems across multiple facilities, ensuring reliability of VoIP, PBX, and CUCM environments.

You will troubleshoot issues, support phone and voicemail systems, assist with upgrades, and collaborate with IT teams, vendors, and end users to resolve service concerns in a fast-paced healthcare setting.