Telecommunications Analyst

Insight Global; Pennsauken Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid sick leave

Job summary

Insight Global is seeking a Telecommunications Analyst to join its Telephone Support team in Pennsauken, NJ. The role focuses on supporting the Cisco phone environment, including hard and soft phone solutions, and handling employee calls, emails, and tickets to troubleshoot telephony issues.

Day-to-day tasks include configuring extensions, managing numbers, resetting voicemail PINs, setting up voicemail, and delivering dependable phone system support for staff at all levels.

Qualifications

• 2+ years IT/helpdesk experience.
• Excellent customer service skills.
• Experience using a ticketing system.
• Cisco or VOIP experience.

Responsibilities

• Configure and troubleshoot phone extensions.
• Assign phone numbers.
• Reset/unlock voicemail PINs.
• Set up voicemail accounts and provide phone system support.
• Support employees across all levels of the organization.

Skills

IT experience

Customer service

Ticketing system

Cisco/VOIP

Job description

Job Description

A large home health care organization is seeking a Telecommunications Analyst to join its Telephone Support team. This individual will be responsible for supporting the company's Cisco phone environment, including both hard phone and soft phone solutions. The role involves responding to employee calls, emails, and support tickets to troubleshoot and resolve a wide range of telephony-related issues.

Day-to-day responsibilities include configuring and troubleshooting phone extensions, assigning phone numbers, resetting and unlocking voicemail PINs, setting up voicemail accounts, and providing general phone system support. This individual will support employees across all levels of the organization, from frontline clinical and operational staff to senior directors and leadership. As a result, strong customer service skills, professionalism, and the ability to adapt communication styles to different audiences are essential for success in this role.

Compensation:$20hr to $25hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Skills and Requirements

• 2+ years of IT experience – helpdesk, geek squad, etc.


• Great customer service skills


• Experience using a ticketing system


• Cisco or VOIP experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].