Telecom Analyst

Insight Global; Allentown (Lehigh County); On-site; USD 70,000 - 90,000; Full time

Job summary

Insight Global's healthcare client seeks a Telecommunications Analyst to maintain enterprise telecom systems across multiple facilities, ensuring reliability of VoIP, PBX, and CUCM environments.

You will troubleshoot issues, support phone and voicemail systems, assist with upgrades, and collaborate with IT teams, vendors, and end users to resolve service concerns in a fast-paced healthcare setting.

Qualifications

• Bachelor's degree or equivalent in IT/Telecom/CS or related field.
• 2+ years of experience supporting telecom systems in an enterprise.
• Experience with VoIP and telecom infrastructure.
• Experience with CUCM and Cisco telephony.
• Strong troubleshooting and customer service skills.
• Healthcare environment experience preferred.

Responsibilities

• Troubleshoot telecom-related issues across facilities.
• Support VoIP, PBX, and voicemail systems.
• Assist with upgrades and implementations.
• Collaborate with IT teams, vendors, and end users to resolve service concerns.

Skills

VoIP technologies

CUCM

Jabber

Cisco telephony

Troubleshooting

Customer service

Healthcare IT

Networking basics

Education

Bachelor's degree in IT/Telecom/CS

Job description

Job Description

One of Insight Global's largest healthcare clients is seeking a Telecommunications Analyst to support and maintain enterprise telecom systems across multiple healthcare facilities. This individual will be responsible for ensuring the reliability and performance of communication services, including VoIP, PBX, and Cisco Unified Communications Manager (CUCM) environments. Day-to-day responsibilities include troubleshooting telecom-related issues, supporting phone and voicemail systems, assisting with upgrades and implementations, and partnering with internal IT teams, vendors, and end users to resolve service concerns. The ideal candidate will have experience supporting enterprise telecommunications systems, strong problem-solving skills, and a customer-focused approach, with the ability to thrive in a fast-paced healthcare environment.

Skills and Requirements

• Bachelor's degree in Information Technology, Telecommunications, Computer Science, or a related field; equivalent experience may be considered
• 2+ years of experience supporting telecommunications systems in an enterprise environment
• Experience with VoIP technologies and telecommunications infrastructure
• Experience with Jabber preferred; open to candidates who have supported comparable voice and unified communications platforms, such as Microsoft Teams Phone, RingCentral, Avaya, or Webex
• Experience with Cisco Unified Communications Manager (CUCM)
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and customer service abilities
• Experience supporting telecommunications systems within a healthcare environment
• Experience with Cisco telephony and collaboration technologies
• Exposure to telecom implementations, upgrades, or project coordination efforts
• Understanding of networking fundamentals and how they impact voice and telecom services

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].