Night Switchboard Operator — Healthcare Communications

Community Health Systems; Laredo (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Community Health Systems is seeking a Switchboard Operator for the night shift (11pm–7am). You will manage incoming and outgoing calls, provide routine information, and route inquiries to the appropriate departments with professionalism and courtesy.

You will handle paging, assist with emergency communications, document calls and pages, and support patients, staff and providers by delivering accurate information and coordinating effective communications during routine and urgent situations.

Qualifications

• 0-2 years of customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.
• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes calmly and professionally.
• Strong organizational skills with attention to detail.

Responsibilities

• Answers all incoming calls promptly, greeting callers professionally and routing them to the appropriate department or individual.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergencies.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Job description

Community Health Systems is seeking a Switchboard Operator for the night shift (11pm–7am). You will manage incoming and outgoing calls, provide routine information, and route inquiries to the appropriate departments with professionalism and courtesy.

You will handle paging, assist with emergency communications, document calls and pages, and support patients, staff and providers by delivering accurate information and coordinating effective communications during routine and urgent situations.