Hospital Switchboard & Emergency Communications Operator

Highmark Health; Grove City (Mercer County); On-site; USD 21,000 - 28,000; Full time

Job summary

Allegheny Health Network is seeking a dedicated switchboard operator to monitor and operate the hospital switchboard, answer and direct incoming calls, place outgoing calls, and manage overhead paging for timely communications across departments.

You will triage calls by urgency, respond immediately to alarms and medical emergencies, log emergency response information, maintain and clean equipment, reprogram the fire alarm system when activated, and perform other duties as assigned while

Qualifications

• Minimum High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent telephone skills and interpersonal communication skills.
• PreferredTraining as a Telephone Operator, Receptionist, or priority Dispatcher.
• Experience using a PC-based telephone operator console.

Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
• Triages and prioritizes calls as to their urgency, and accurately routes accordingly.
• Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies.
• Immediately reports to the supervisor any problems with, or abuses of the alarm system.
• Logs emergency response information, as appropriate.
• May reprogram the computerized fire alarm system after it has been activated.
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures.
• Performs other duties as assigned or required.

Skills

Excellent telephone skills

Interpersonal communication

Education

High school diploma or GED

Training as Telephone Operator / Receptionist / Dispatcher

Tools

PC-based telephone operator console

Job description

Allegheny Health Network is seeking a dedicated switchboard operator to monitor and operate the hospital switchboard, answer and direct incoming calls, place outgoing calls, and manage overhead paging for timely communications across departments.

You will triage calls by urgency, respond immediately to alarms and medical emergencies, log emergency response information, maintain and clean equipment, reprogram the fire alarm system when activated, and perform other duties as assigned while