Healthcare Switchboard Operator — Patient Access & Info

MaineHealth; Biddeford (ME); On-site; USD 21,000 - 30,000; Full time

Job summary

MaineHealth is seeking a Switchboard Operator to support prompt telephone communications within our health system. This role handles paging announcements, greets visitors, and provides information in line with policy guidelines.

Responsibilities include managing the paging and alarm systems, collaborating with clinical teams, security, facilities, and the public. Experience in customer service or dispatch is preferred; MS Word and data entry skills are beneficial.

Qualifications

• High School diploma or GED (preferred).
• Experience in customer service or dispatch/switchboard operator (preferred).
• Computer/data entry experience with Word, email, and internet communication (preferred).

Responsibilities

• Handle prompt and efficient telephone communications between outside contacts and the organization.
• Provide paging announcements via public address system.
• Greet the public and provide information per policy guidelines.
• Manage paging system and hospital alarm systems.
• Assist with Patient Access services and maintain master directory.

Skills

Customer service

Data entry

Electronic systems

Education

High School diploma or GED

Tools

Microsoft Word

Email

Internet communication

Job description

MaineHealth is seeking a Switchboard Operator to support prompt telephone communications within our health system. This role handles paging announcements, greets visitors, and provides information in line with policy guidelines.

Responsibilities include managing the paging and alarm systems, collaborating with clinical teams, security, facilities, and the public. Experience in customer service or dispatch is preferred; MS Word and data entry skills are beneficial.