Switchboard Operator

MaineHealth; Biddeford (ME); On-site; USD 21,000 - 30,000; Full time

Job summary

MaineHealth is seeking a Switchboard Operator to support prompt telephone communications within our health system. This role handles paging announcements, greets visitors, and provides information in line with policy guidelines.

Responsibilities include managing the paging and alarm systems, collaborating with clinical teams, security, facilities, and the public. Experience in customer service or dispatch is preferred; MS Word and data entry skills are beneficial.

Qualifications

• High School diploma or GED (preferred).
• Experience in customer service or dispatch/switchboard operator (preferred).
• Computer/data entry experience with Word, email, and internet communication (preferred).

Responsibilities

• Handle prompt and efficient telephone communications between outside contacts and the organization.
• Provide paging announcements via public address system.
• Greet the public and provide information per policy guidelines.
• Manage paging system and hospital alarm systems.
• Assist with Patient Access services and maintain master directory.

Skills

Customer service

Data entry

Electronic systems

Education

High School diploma or GED

Tools

Microsoft Word

Email

Internet communication

Job description

Description

Clerical/Administrative Support
Req #: 98875

Summary

The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential.

If you're looking to build a career in a place where people help one another deliver best-in-class care,

If you have questions about this role, please contact [e-mail]