Dispatch & Communications Specialist

MaineGeneral Health System; Augusta (ME); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Tuition Reimbursement

PayActiv access

403(b) company-matching

Disability insurance

Wellness programs

Job summary

MaineGeneral Health System is seeking a reliable Dispatch and Switchboard Operator in Augusta, ME to manage incoming calls, direct inquiries, and coordinate with security personnel. You will operate multi-line phones, relay information, and support emergency communications according to policy.

The role requires clear communication, basic computer skills, and a customer-service mindset. We offer a comprehensive benefits package and a 40-hour work week.

Qualifications

• Experience in dispatch, switchboard, office work, or customer service preferred but not required.
• Familiarity with a multi-line telephone system is advantageous.
• Strong grammar and spelling for clear communication.
• Microsoft Office proficiency is a plus.

Responsibilities

• Receives and directs calls; provides directory and general information.
• Issues codes, alerts, drills and announcements per policies; supports emergency plans.
• Operates paging systems to contact personnel and code teams.
• Maintains desk directories and on-call lists.

Skills

Dispatch experience

Switchboard operation

Communication skills

Microsoft Office

Job description

MaineGeneral Health System is seeking a reliable Dispatch and Switchboard Operator in Augusta, ME to manage incoming calls, direct inquiries, and coordinate with security personnel. You will operate multi-line phones, relay information, and support emergency communications according to policy.

The role requires clear communication, basic computer skills, and a customer-service mindset. We offer a comprehensive benefits package and a 40-hour work week.