Healthcare Switchboard Operator & Emergency Coordinator

Penn Medicine; Doylestown Township (Bucks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Medicine is seeking a reliable Switchboard Operator to support 24/7 communications within our care network. The role handles incoming calls, routes inquiries, and assists with emergency response using established procedures and the EPIC system.

A positive image of Penn Medicine is maintained with every interaction. Requirements include a high school diploma or GED and 1–2 years of computer experience, plus healthcare customer service exposure.

Qualifications

• High school diploma or GED required.
• 1–2 years computer experience; prior customer service experience in healthcare preferred.
• 1 year of switchboard experience preferred.

Responsibilities

• Responds to and routes all calls per switchboard guidelines.
• Activates alarms and notifies appropriate personnel per procedures.
• Maintains updated directory listings and EPIC encounters as needed.
• Trains new employees for switchboard duties.

Skills

Customer service experience

Computer experience

Switchboard experience

Education

High school diploma or GED

Tools

EPIC

Job description

Penn Medicine is seeking a reliable Switchboard Operator to support 24/7 communications within our care network. The role handles incoming calls, routes inquiries, and assists with emergency response using established procedures and the EPIC system.

A positive image of Penn Medicine is maintained with every interaction. Requirements include a high school diploma or GED and 1–2 years of computer experience, plus healthcare customer service exposure.