24/7 Medical Switchboard & Emergency Dispatcher

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Iaw, Inc. is seeking a Telephone/Switchboard Operator for their VA Medical Center in Philadelphia. This role is essential for providing telecommunications and emergency call support, playing a crucial part in patient care and safety.

The ideal candidate will have a high school diploma and 1–2 years of relevant experience, alongside strong communication skills. This position operates in a rotating shift environment, ensuring emergency response readiness at all times.

Qualifications

• 1–2 years of call center or telephone operator experience.
• Ability to pass a background check and obtain security clearance.
• HIPAA and VA training (provided).

Responsibilities

• Answer all incoming calls promptly and professionally.
• Operate computerized switchboard and paging systems.
• Respond to emergency calls and alarms.

Skills

Strong communication skills

Customer service skills

Medical terminology knowledge

Education

High school diploma or Associated Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Iaw, Inc. is seeking a Telephone/Switchboard Operator for their VA Medical Center in Philadelphia. This role is essential for providing telecommunications and emergency call support, playing a crucial part in patient care and safety.

The ideal candidate will have a high school diploma and 1–2 years of relevant experience, alongside strong communication skills. This position operates in a rotating shift environment, ensuring emergency response readiness at all times.