Hospital Switchboard Operator & Communications Specialist

WellSpan Health; Lewisburg (Union County); On-site; USD 44,083,000 - 59,237,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

PTO

Education assistance

DailyPay

Expanded Parental Leave

Job summary

WellSpan Health in Lewisburg, PA, seeks a full-time Switchboard Operator to provide hospital telecommunication services through a telephone console and related equipment. You will route internal and external communications, support emergency procedures, train staff, and assist with workflow coordination while exercising independent judgment.

Responsibilities include handling high-priority calls, ensuring accurate routing, mentoring new staff, participating in quality improvement, and maintaining

Qualifications

• Verbal communication ability required to interact with the public.
• Basic computer literacy and ability to use standard software.
• Adaptability to high-volume, time-sensitive environments.

Responsibilities

• Operates hospital telephone console and routing of calls with accuracy and professionalism.
• Manages high-priority or sensitive calls and communications.
• Supports emergency response procedures and staff training.
• Maintains paging and on-call systems; troubleshoots issues as needed.
• Assists with real-time workflow coordination and staffing coverage.
• Provides guidance on communication processes and departmental workflows.

Skills

Verbal communication

Basic computer literacy

Education

High School Diploma or GED

Job description

WellSpan Health in Lewisburg, PA, seeks a full-time Switchboard Operator to provide hospital telecommunication services through a telephone console and related equipment. You will route internal and external communications, support emergency procedures, train staff, and assist with workflow coordination while exercising independent judgment.

Responsibilities include handling high-priority calls, ensuring accurate routing, mentoring new staff, participating in quality improvement, and maintaining