Hospital Communications & Paging Operator

Penn Medicine; West Chester (Chester County); On-site; USD 21,000 - 28,000; Full time

Job summary

Penn Medicine is seeking a Telephone Operator to handle all incoming calls from patients, visitors, staff and the public. The Operator uses paging systems, emergency voice pagers and overhead paging, and coordinates with on-call staff.

The role requires searching the directory database phonetically, providing courteous, clear assistance, and maintaining logs and change-of-shift documentation. You must manage high call volumes over long shifts with professionalism.

Responsibilities

• Handles busy communications center while providing excellent customer service.
• Accountable for handling all in-patient information calls. Arranges for in-patient registry as necessary for accuracy.
• Monitors and responds to codes and alarms immediately and determines the appropriate action.
• Operates the Intellidesk system, incorporating paging, message retrieval, physician registry and overhead paging.
• Makes changes to on-call schedules as needed.
• Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing impaired) equipment, batteries, and books on tape for the visually impaired.
• Accurately and legibly records all pertinent information in the log book and incident book and inform any relieving operator of abnormal or unusual circumstances verbally.
• Follow standard change-of-shift protocol and documentation.
• Uses good judgment, prioritizes work orders, and notify the "appropriate" supervisor of any unusual circumstances.
• Clearly mark all packages, envelopes, newspapers, etc., so that others can determine what action to take.
• Report all equipment malfunctions immediately or corrects as directed by department policy.

Job description

Penn Medicine is seeking a Telephone Operator to handle all incoming calls from patients, visitors, staff and the public. The Operator uses paging systems, emergency voice pagers and overhead paging, and coordinates with on-call staff.

The role requires searching the directory database phonetically, providing courteous, clear assistance, and maintaining logs and change-of-shift documentation. You must manage high call volumes over long shifts with professionalism.