Healthcare Support Specialist — Remote

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

401(k) with company match

Paid time off

Holidays

Life insurance

Job summary

Inizio Engage is seeking a remote-based Customer Engagement Specialist to support healthcare programs. You will maintain client program quality, collect accurate data for databases, and communicate effectively with callers, guiding them through medical terminology where needed.

The role requires a High School Diploma, excellent communication, and a stable home internet connection. A dedicated quiet home office is required, with HIPAA guidelines strictly followed.

Qualifications

• High School Diploma, or equivalent work-related experience required.
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner.
• Must have stable, reliable, high speed home internet.
• Must have a designated separate home office space that is quiet and away from distractions.

Responsibilities

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following HIPAA guidelines.

Skills

Communication skills

Telephone etiquette

Internet proficiency

Education

High School Diploma

Tools

Computer keyboard

Job description

Inizio Engage is seeking a remote-based Customer Engagement Specialist to support healthcare programs. You will maintain client program quality, collect accurate data for databases, and communicate effectively with callers, guiding them through medical terminology where needed.

The role requires a High School Diploma, excellent communication, and a stable home internet connection. A dedicated quiet home office is required, with HIPAA guidelines strictly followed.