Healthcare Communications Specialist

Inizio Engage; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision

401(k) with company match

Disability and life insurance

Paid time off

Paid parental leave

Company-paid holidays

Recognition programs

Learning and career development

Collaborative culture

Job summary

Inizio Engage is seeking a Healthcare Communicator in the United States to represent a leading biotechnology client. You will handle inbound/outbound calls, ensuring high-quality service and accurate data capture while coaching a team of communicators.

Responsibilities include maintaining program standards, communicating effectively, and helping callers understand medical terminology. A dedicated home office and reliable internet are required.

Qualifications

• Excellent verbal, written and listening communication skills.
• Proficient with a computer keyboard and mouse.
• Pleasant telephone manner.
• Stable, reliable, high speed home internet required.
• Designated separate home office space that is quiet and free from distractions.

Responsibilities

• Maintain quality standards for client programs and follow scripts and guidelines.
• Exhibit effective communication and tele-management skills.
• Explain medical terminology empathetically to callers as needed.
• Manage multiple projects simultaneously and stay organized.
• Adhere to company policies and SOPs.
• Perform administrative and non-telecommunication duties as needed.
• Protect patient privacy per HIPAA rules.

Skills

Verbal communication

Written communication

Listening skills

Computer proficiency

Phone etiquette

Home internet

Home office space

Education

High School Diploma or equivalent

Job description

Inizio Engage is seeking a Healthcare Communicator in the United States to represent a leading biotechnology client. You will handle inbound/outbound calls, ensuring high-quality service and accurate data capture while coaching a team of communicators.

Responsibilities include maintaining program standards, communicating effectively, and helping callers understand medical terminology. A dedicated home office and reliable internet are required.