Bilingual Welcome & Patient Support Specialist

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability and life insurance

Paid maternity and paternity leave

Company-paid holidays

Recognition programs and career growth

Job summary

Inizio Engage seeks a healthcare communications specialist to represent clients on various projects via inbound/outbound telecommunication with consumers and providers. You will coach a team of Healthcare Communicators and ensure superb customer service, while safeguarding patient privacy per HIPAA.

The role emphasizes quality standards, accurate data capture, effective communication, and participation in frequent meetings. A designated home office space is required.

Qualifications

• High School Diploma or equivalent work-related experience.
• Spanish fluency and ability to pass a medically inclined Spanish certification.
• Excellent verbal, written and listening communication skills.
• Competency with a computer keyboard and mouse.
• Pleasant telephone manner.
• All specialists must join frequent meetings and calls without disruption and actively participate.
• Must have a designated separate home office space that is quiet and away from distractions.

Responsibilities

• Maintain excellent quality standards for client programs; adhere to program scripts and guidelines.
• Accurately collect information required by programs and correctly capture in databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers empathetically and help them understand medical terminology as needed.
• Possess organizational skills and manage multiple projects simultaneously.
• Adhere to company policies and Standard Operating Procedures.
• Support administrative duties and protect patient privacy per HIPAA.

Skills

Spanish fluency

Excellent communication

Tech literacy

Education

High School Diploma or equivalent

Job description

Inizio Engage seeks a healthcare communications specialist to represent clients on various projects via inbound/outbound telecommunication with consumers and providers. You will coach a team of Healthcare Communicators and ensure superb customer service, while safeguarding patient privacy per HIPAA.

The role emphasizes quality standards, accurate data capture, effective communication, and participation in frequent meetings. A designated home office space is required.