Bilingual Healthcare Welcome Specialist

Inizio Engage; Fort Washington (Montgomery County); Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Disability and life insurance

Accrued paid time off

Company-paid holidays

Recognition programs and awards

Career development and learning

Job summary

Inizio Engage is seeking a remote Healthcare Communications Specialist to support a leading Biotechnology client. You will handle inbound/outbound calls with patients and providers, collect program data, and maintain strict HIPAA privacy standards.

The role emphasizes empathetic communication, strong organization, and the ability to manage multiple projects while working from a dedicated home office space in the United States. Competitive pay and comprehensive benefits are provided.

Qualifications

• High School Diploma or equivalent required.
• Spanish fluency and ability to pass medically oriented Spanish certification.
• Excellent verbal, written and listening communication skills.
• Proficient with a computer keyboard and mouse.
• Pleasant telephone manner.
• Must have a dedicated quiet home office space free of distractions.

Responsibilities

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate their understanding of medical terminology as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and SOPs and HIPAA guidelines; perform administrative duties as needed.

Skills

Spanish fluency

Education

High School Diploma or equivalent

Job description

Inizio Engage is seeking a remote Healthcare Communications Specialist to support a leading Biotechnology client. You will handle inbound/outbound calls with patients and providers, collect program data, and maintain strict HIPAA privacy standards.

The role emphasizes empathetic communication, strong organization, and the ability to manage multiple projects while working from a dedicated home office space in the United States. Competitive pay and comprehensive benefits are provided.