Healthcare Call Center Specialist

Inizio Engage; Fort Washington (Montgomery County); Remote; USD 22,000 - 32,000; Full time

Job summary

Inizio Engage is seeking a detail-oriented representative to maintain high quality standards for client programs and support callers with a compassionate, HIPAA-compliant approach. You will collect information, follow scripts, and manage multiple projects from a quiet, dedicated home workspace.

Strong communication, empathy, and organizational skills are essential. A stable high-speed internet connection and a designated home office are required to ensure reliable performance in a remote role

Qualifications

• High School Diploma or equivalent work-related experience.
• Excellent verbal, written and listening communication skills.
• Pleasant telephone manner.
• Must have stable, reliable, high speed home internet.
• Designated separate home office space that is quiet and free of distractions.

Responsibilities

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of HIPAA.

Skills

Quality standards

Telecommunication

Empathy

Organizational skills

HIPAA compliance

Strong communication skills

Reliable home internet

Computer keyboard and mouse

Education

High School Diploma

Tools

Computer keyboard and mouse

Job description

Inizio Engage is seeking a detail-oriented representative to maintain high quality standards for client programs and support callers with a compassionate, HIPAA-compliant approach. You will collect information, follow scripts, and manage multiple projects from a quiet, dedicated home workspace.

Strong communication, empathy, and organizational skills are essential. A stable high-speed internet connection and a designated home office are required to ensure reliable performance in a remote role