Remote Healthcare Support Specialist

Carenet Health; United States; Remote; USD 17,000 - 24,000; Full time

Job summary

Carenet Health is seeking a remote customer engagement representative to discuss healthcare needs, benefits, and in-home or virtual evaluations with patients and members.

You will build rapport, present program value, and guide conversations toward actionable outcomes with empathy and reliability. Strong computer skills, Outlook/Word experience, and the ability to meet daily schedules are required; two monitors are needed.

Qualifications

• High School Diploma or GED (required and verified during background check).
• Strong computer skills - data entry, screen navigation, and solid keyboarding speed.
• Experience using Microsoft Outlook and Word.
• Excellent customer service skills and a friendly, compassionate tone.
• Ability to stick to schedules and daily tasks.
• Great oral and written communication skills.
• Genuine empathy and care for others.
• Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.

Responsibilities

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
• Bring a Sales-Minded Approach: Present the value of the healthcare program and build rapport while addressing hesitations.
• Turn Opportunities into Wins: Explain the program, handle concerns, and drive engagement to maximize outcomes.
• Make an Impact: Help members set healthcare goals and guide them toward action.
• Be a Problem-Solver: Identify and resolve potential issues while delivering exceptional service.

Skills

Customer service

Communication

Empathy

Punctuality

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Carenet Health is seeking a remote customer engagement representative to discuss healthcare needs, benefits, and in-home or virtual evaluations with patients and members.

You will build rapport, present program value, and guide conversations toward actionable outcomes with empathy and reliability. Strong computer skills, Outlook/Word experience, and the ability to meet daily schedules are required; two monitors are needed.