Healthcare Support Specialist II — Elevate Provider Experience

Abbott Laboratories; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email within the Customer Care Center. You will resolve provider and sales questions, support initiatives, and help improve processes to strengthen the customer experience and sales strategies.

Required qualifications include a high school diploma or GED and 3+ years in customer service, with strong verbal and written communication skills and the ability to

Qualifications

• Three or more years of customer service experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns when needed.
• Maintain knowledge of sales policies, territory assignments, and sales initiatives; document procedures and improvements.
• Deliver accurate, professional service while meeting attendance and training requirements and complying with policies.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email within the Customer Care Center. You will resolve provider and sales questions, support initiatives, and help improve processes to strengthen the customer experience and sales strategies.

Required qualifications include a high school diploma or GED and 3+ years in customer service, with strong verbal and written communication skills and the ability to