Healthcare Customer Support Specialist II

Abbott Laboratories; Illinois; On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

HIP PPO medical plan

Generous retirement plan with employer

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email, partnering with teams within the Customer Care Center. You will resolve provider and sales-related questions, support initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

The role requires 3+ years in customer service, strong communication, and the ability to work across teams in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• 3+ years of customer service experience.
• 3+ or more years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Must be 18 years of age or older.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and escalate high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Interpersonal skills

Customer service experience

Education

High School Diploma or GED

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email, partnering with teams within the Customer Care Center. You will resolve provider and sales-related questions, support initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

The role requires 3+ years in customer service, strong communication, and the ability to work across teams in a fast-paced environment.