Healthcare Support Specialist II — Customer Impact

Abbott; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage

Tuition reimbursement

Student debt program

Education benefit

Job summary

Abbott is a global healthcare leader seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email while collaborating with teams in the Customer Care Center. You will resolve provider and sales-related questions and help improve processes to strengthen the customer experience and sales strategies.

The role requires a high school diploma and 3+ years in customer service or sales-related roles, with strong communication and teamwork skills.

Qualifications

• High School Diploma or General Education Degree (GED).
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills with the ability to work effectively across teams and adapt to changing priorities.

Responsibilities

• Handle inbound and outbound calls, voicemail, and email inquiries from providers and internal customers.
• Investigate and resolve questions, service issues, and complaints; escalate high-priority items.
• Maintain knowledge of sales policies, territories, and initiatives; document procedures.
• Provide accurate, professional service while meeting attendance and training requirements.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Interpersonal skills

Cross-team collaboration

Time management

Education

High School Diploma

Job description

Abbott is a global healthcare leader seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email while collaborating with teams in the Customer Care Center. You will resolve provider and sales-related questions and help improve processes to strengthen the customer experience and sales strategies.

The role requires a high school diploma and 3+ years in customer service or sales-related roles, with strong communication and teamwork skills.