Customer Support Specialist II — Elevate Customer Care

Abbott Laboratories; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

HIP PPO health plan

Retirement plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive service via phone, voicemail, and email, supporting healthcare providers and patients within the Customer Care Center. The role emphasizes timely issue resolution, process improvement, and cross-team collaboration.

The ideal candidate has 3+ years in customer service and strong communication skills, with a readiness to work in a structured, quality-controlled environment.

Qualifications

• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational and interpersonal skills.
• Ability to work independently and manage multiple tasks in a fast-paced setting.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns.
• Maintain knowledge of sales policies and procedures; document new processes and opportunities for improvement.
• Provide accurate, professional service while meeting attendance and training requirements.

Skills

Customer service

Written communication

Problem solving

Team collaboration

Independent work

Education

High School Diploma or GED

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive service via phone, voicemail, and email, supporting healthcare providers and patients within the Customer Care Center. The role emphasizes timely issue resolution, process improvement, and cross-team collaboration.

The ideal candidate has 3+ years in customer service and strong communication skills, with a readiness to work in a structured, quality-controlled environment.