Healthcare Provider Support Specialist II

Abbott

Illinois

On-site

USD 48,712,000 - 97,424,000

Full time

5 days ago

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Benefits offered by this job

Career development

Health insurance

Tuition reimbursement

Retirement plan

Education benefits

Job summary

Abbott is seeking a Customer Support Specialist II to assist healthcare providers and patients within the Customer Care Center in the United States. The role involves responsive service via phone, voicemail, and email, resolving inquiries, and supporting initiatives to improve customer experience and sales alignment.

Applicants should have a High School Diploma or GED and 3+ years in customer service, with strong communication and problem-solving skills.

Qualifications

Three (3) or more years of customer service experience.
Three (3) or more years in a sales or customer service environment focused on delivering exceptional customer experience.
Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

Responsibilities

Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
Investigate and resolve questions, service issues, and customer complaints; identify and elevate high-priority concerns when appropriate.
Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.