Impactful Healthcare Support Specialist II

Abbott Laboratories; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Career development

Health insurance (HIP PPO)

Tuition reimbursement

Education benefits (FreeU)

Retirement plan

Diversity recognition

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You will resolve provider and sales questions and support initiatives that strengthen customer experience and sales strategies.

The role requires at least 3 years of customer service experience, strong communication, and the ability to work across teams.

Qualifications

• Three (3) or more years of customer service experience.
• Three (3) or more years of experience in a sales or customer service environment.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts from providers, sales teams, and internal customers.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority issues when appropriate.
• Maintain knowledge of sales policies, organizational structure, territory assignments, and sales initiatives; document new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and training requirements, and comply with Quality Management System policies.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Interpersonal skills

Independent work

Schedule adherence

Multitasking (phone & computer)

Education

High School Diploma or GED

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You will resolve provider and sales questions and support initiatives that strengthen customer experience and sales strategies.

The role requires at least 3 years of customer service experience, strong communication, and the ability to work across teams.