Healthcare Support Specialist II — Customer Care Expert

Abbott

Illinois

On-site

USD 23,000 - 47,000

Full time

6 days ago

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Job summary

Abbott is a global healthcare leader dedicated to helping people live healthier lives. The Customer Care Center supports providers and patients, delivering responsive service across phone, voicemail, and email.

As a Customer Support Specialist II, you will resolve questions and support sales initiatives while collaborating across teams to enhance the customer experience. The role requires strong communication and problem-solving abilities, plus the capacity to work in a fast-paced, high-volume

Qualifications

High School Diploma or GED.
Three (3) or more years of customer service experience.
Three (3) or more years in a sales or customer service environment.
Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
Ability to work independently, maintain schedule adherence, and use computer and telephone simultaneously.
Must be 18 years of age or older.
Authorization to work in the United States without sponsorship.

Responsibilities

Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries.
Investigate and resolve questions, service issues, and customer complaints; elevate high-priority concerns.
Maintain knowledge of sales policies, territory assignments, and sales initiatives; document procedures.
Deliver accurate, professional service while meeting attendance and schedule expectations and training requirements.