Healthcare Customer Experience Specialist II

Abbott; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Career development

Free medical coverage (HIP PPO) next年

Job summary

Abbott is seeking a Customer Support Specialist II to serve healthcare providers and patients in the Abbott Customer Care Center. The role involves handling phone, voicemail, and email inquiries, resolving questions, and supporting sales initiatives.

You will work with teams across the center to ensure timely, accurate service and contribute to process improvements in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience required.
• 3+ years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email from providers, sales teams, and internal customers.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns as needed.
• Maintain knowledge of sales policies, organizational structure, and sales initiatives; document new procedures for improvement.
• Provide accurate, professional service while meeting attendance and schedule expectations and completing required training.

Skills

Communication skills

Problem-solving

Organizational skills

Interpersonal skills

Cross-functional collaboration

Education

High School Diploma or GED

Job description

Abbott is seeking a Customer Support Specialist II to serve healthcare providers and patients in the Abbott Customer Care Center. The role involves handling phone, voicemail, and email inquiries, resolving questions, and supporting sales initiatives.

You will work with teams across the center to ensure timely, accurate service and contribute to process improvements in a fast-paced healthcare environment.