Healthcare Customer Support Specialist II

Abbott; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Excellent retirement plan with high-em

Tuition reimbursement

FreeU education benefit

Job summary

Abbott seeks a Customer Support Specialist II to support healthcare providers and patients within the Customer Care Center. You will deliver responsive, professional service across phone, voicemail, and email while partnering with teams throughout the center.

You will resolve questions, service issues, and complaints, maintain knowledge of policies and sales initiatives, and contribute to process improvements that strengthen the customer experience and sales strategies.

Qualifications

• Minimum 3 years of customer service experience.
• 3+ years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, and interpersonal skills.

Responsibilities

• Manage inbound and outbound contacts via phone, voicemail, and email from providers and internal customers.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns.
• Maintain knowledge of policies, territory assignments, and sales initiatives; document procedures and improvements.
• Deliver professional service while meeting attendance, training, and quality standards.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Ability to multitask

Education

High School Diploma or GED

Job description

Abbott seeks a Customer Support Specialist II to support healthcare providers and patients within the Customer Care Center. You will deliver responsive, professional service across phone, voicemail, and email while partnering with teams throughout the center.

You will resolve questions, service issues, and complaints, maintain knowledge of policies and sales initiatives, and contribute to process improvements that strengthen the customer experience and sales strategies.