Healthcare Customer Support Specialist II — Multichannel

Abbott; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Excellent retirement savings plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking a Customer Support Specialist II to support Healthcare providers and patients within the Abbott Customer Care Center. You’ll provide responsive, professional service across phone, voicemail, and email while partnering with teams to resolve provider and sales-related questions.

The role requires a High School Diploma or GED and 3+ years of customer service, with strong communication and teamwork skills. Authorization to work in the U.S. without sponsorship is required.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment focused on delivering exceptional customer experience.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email from providers and internal customers.
• Investigate and resolve questions, service issues, and complaints; elevate high-priority concerns as needed.
• Maintain knowledge of sales policies and initiatives; document new procedures and opportunities for improvement.
• Deliver professional service while meeting attendance and training requirements and complying with policies.

Skills

Customer service experience

Verbal and written communication

Problem solving

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Abbott is seeking a Customer Support Specialist II to support Healthcare providers and patients within the Abbott Customer Care Center. You’ll provide responsive, professional service across phone, voicemail, and email while partnering with teams to resolve provider and sales-related questions.

The role requires a High School Diploma or GED and 3+ years of customer service, with strong communication and teamwork skills. Authorization to work in the U.S. without sponsorship is required.