Healthcare Customer Support Specialist II

Abbott; Illinois; On-site; USD 35,000 - 71,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Tuition reimbursement

Robust retirement plan with employer 2

FreeU education benefit

Global employer recognized

Job summary

Abbott is seeking a Customer Support Specialist II to assist healthcare providers and patients within the Customer Care Center. This role handles phone, voicemail, and email inquiries, resolves issues, and supports sales strategies while collaborating across teams.

You will maintain knowledge of policies and procedures, deliver professional service, and meet attendance and training requirements in a fast-paced environment. Abbott offers strong benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email.
• Investigate and resolve questions and service issues; escalate high-priority concerns as needed.
• Maintain knowledge of sales policies, structure, territories and initiatives; document new procedures.
• Deliver accurate, professional service while meeting attendance and training requirements.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Abbott is seeking a Customer Support Specialist II to assist healthcare providers and patients within the Customer Care Center. This role handles phone, voicemail, and email inquiries, resolves issues, and supports sales strategies while collaborating across teams.

You will maintain knowledge of policies and procedures, deliver professional service, and meet attendance and training requirements in a fast-paced environment. Abbott offers strong benefits and growth opportunities.