Customer Service & Dispatch Coordinator (Healthcare)

PartsSource; Charlotte (NC); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work environment

Paid time off

Career growth and development

Mission-driven organization making a差?

Job summary

PartsSource is seeking a Customer Service & Dispatch Coordinator to support healthcare providers by coordinating service events, dispatching technicians, and guiding equipment repair and maintenance from start to finish.

You will work directly with healthcare customers, partners, and internal teams to resolve issues and ensure timely service delivery. The role emphasizes problem-solving, professionalism, and collaborative teamwork in a fast-paced environment.

Qualifications

• Experience in customer service or support is preferred.
• Experience with dispatching or service coordination is preferred.
• Familiarity with CRM systems such as Salesforce is beneficial.

Responsibilities

• Serve as a trusted point of contact for healthcare customers
• Coordinate service requests and technician dispatch activities
• Manage equipment repair and maintenance cases from start to resolution
• Investigate issues and develop creative solutions for customers
• Partner with vendors, technicians, and internal teams to ensure timely service delivery
• Communicate updates, timelines, and resolutions with customers
• Prioritize urgent requests and escalations
• Maintain accurate notes and case documentation within CRM systems
• Deliver an outstanding customer experience on every interaction

Skills

Customer service

Dispatching

Scheduling

CRM software

Tools

Salesforce

Job description

When critical medical equipment needs service, hospitals can't afford delays.

As a Customer Service & Dispatch Coordinator, you'll be at the center of the action, helping healthcare providers get the support, parts, and technical service they need to keep patient care moving forward. This isn't your typical customer service role.

You'll work directly with healthcare customers, coordinate service events, solve complex problems, partner with technicians and vendors, and help hospitals navigate equipment issues that impact their daily operations.

If you thrive in a fast-paced environment, enjoy solving problems, and love helping customers, we'd love to meet you.

What You'll Do

Every day is different, but your responsibilities will include:

• Serve as a trusted point of contact for healthcare customers
• Coordinate service requests and technician dispatch activities
• Manage equipment repair and maintenance cases from start to resolution
• Investigate issues and develop creative solutions for customers
• Partner with vendors, technicians, and internal teams to ensure timely service delivery
• Communicate updates, timelines, and resolutions with customers
• Prioritize urgent requests and escalations
• Maintain accurate notes and case documentation within CRM systems
• Deliver an outstanding customer experience on every interaction

We're Looking for People Who

• Love helping customers solve problems
• Stay calm and organized in a fast-moving environment
• Enjoy juggling multiple priorities
• Are naturally proactive and resourceful
• Communicate professionally and confidently
• Take ownership and follow through
• Enjoy working as part of a collaborative team

What Makes Someone Successful Here

You may be a great fit if you've worked as a:

• Dispatcher
• Customer Success Representative
• Service Scheduler
• Client Services Specialist
• Technical Support Coordinator
• Field Service Coordinator
• Healthcare Customer Service Representative
• Operations Coordinator
• Call Center Team Member

Healthcare experience is a plus, but not required.

If you've coordinated people, solved customer problems, managed schedules, handled escalations, or worked in a fast-paced service environment, we want to hear from you.

Preferred Experience

• Customer service or customer support
• Dispatching or service coordination
• Call center or contact center operations
• Scheduling technicians or field service resources
• CRM software such as Salesforce or similar platforms
• Healthcare, medical equipment, field service, or technical service environments

Why Join Us?

Make an Impact

Your work directly supports hospitals, clinicians, and healthcare providers across the country.

Grow Your Career

Join a growing healthcare technology organization where high performers have opportunities to learn, develop, and advance.

Work alongside teammates who support each other, solve problems together, and celebrate success.

Meaningful Work

You'll help ensure critical medical equipment is serviced and available when healthcare providers need it most.

What We Offer

• Competitive compensation
• Hybrid work environment
• Paid time off
• Career growth and development opportunities
• A mission-driven organization making a difference in healthcare

A Message to Candidates

You don't need to have worked on medical equipment to be successful here. If you've coordinated schedules, dispatched technicians, managed customer issues, handled escalations, supported clients, or thrived in a fast-paced service environment, your experience may be exactly what we're looking for. Bring your problem-solving skills, customer focus, and positive attitude, and we'll teach you the rest.