Healthcare Service Solutions Specialist (Hybrid)

PartsSource; Charlotte (NC); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

401k match

Health benefits

Equity / ownership

Job summary

PartsSource, a leading technology platform for healthcare equipment management, is hiring a Service Solutionist in Charlotte. This hybrid role requires in-office days Tue-Thu and work-from-home flexibility, focusing on handling service requests with urgency and accountability to ensure patient care continuity.

You will gather information, coordinate with vendors, manage multiple events, and document interactions to meet regulatory and quality standards.

Qualifications

• Experience in a customer service or service coordination role supporting healthcare-related equipment servicing.
• Ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.
• Experience working with vendors, scheduling service events, and handling escalations.

Responsibilities

• Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
• Gather complete and actionable information by asking thoughtful, direct questions.
• Manage multiple service events simultaneously while maintaining quality and responsiveness.
• Communicate clearly and professionally with customers, vendors, and internal teams via phone, chat, forms, and email.
• Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
• Proactively monitor open work and follow up to prevent delays or escalations.
• Maintain thorough, accurate documentation that meets quality and compliance expectations.
• Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
• Contribute to a team culture on reliability, trust, and shared standards.

Skills

Multitasking

Vendor management

CRM tools

Tools

Service management systems

Microsoft Office

CRM systems

Job description

PartsSource, a leading technology platform for healthcare equipment management, is hiring a Service Solutionist in Charlotte. This hybrid role requires in-office days Tue-Thu and work-from-home flexibility, focusing on handling service requests with urgency and accountability to ensure patient care continuity.

You will gather information, coordinate with vendors, manage multiple events, and document interactions to meet regulatory and quality standards.