Medical Equipment Dispatch Specialist

Performance Home Medical; Kent (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401k

Employee Assistance Program

Job summary

Performance Home Medical is seeking a motivated Dispatch Coordinator to join our Operations Team. You will route daily deliveries to Delivery Technicians and coordinate with Customer Service to manage orders while maintaining clear communication about delays and issues.

The role requires detail orientation, multitasking in a fast-paced environment, and strong people skills to interact with patients and colleagues. Medical equipment knowledge is a plus; training is provided.

Qualifications

• Detail oriented and able to multitask in a fast-paced environment.
• Strong people skills to interact with patients and peers across departments.
• Background in medical equipment preferred, but training provided.

Responsibilities

• Route daily deliveries to Delivery Technicians; redeploy drivers to manage same-day and emergent orders.
• Coordinate deliveries, services and shipments with Customer Service to schedule and communicate delays or issues.
• Assist in equipment cleaning and processing, labeling and storage in the warehouse; document repairs as needed.
• Attend manufacturer training on new products to be repaired on site.
• Oversee maintenance and route service Delivery Technicians for in-home preventative maintenance program for PHM-owned equipment.
• Maintain vehicle files and concentrator check logs; ensure compliance and tracking.
• Troubleshoot product-related issues and provide timely support to ensure smooth operations.

Skills

Detail oriented

Multitasking

People skills

Customer service

Geographic area knowledge

Knowledge of medical equipment

Job description

Performance Home Medical is seeking a motivated Dispatch Coordinator to join our Operations Team. You will route daily deliveries to Delivery Technicians and coordinate with Customer Service to manage orders while maintaining clear communication about delays and issues.

The role requires detail orientation, multitasking in a fast-paced environment, and strong people skills to interact with patients and colleagues. Medical equipment knowledge is a plus; training is provided.