Hospital Transport Dispatch Coordinator

ServiceSource Inc; Colorado Springs (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health coverage

Disability & Life insurance

403(b) retirement plan

Flexible Spending Accounts

Tuition Assistance

Paid time-off

Job summary

ServiceSource Inc. is seeking a Customer Service Representative – Dispatch to coordinate patient transport within the Medical Center.

You will handle high-volume calls, document transport requests, and dispatch staff to ensure timely patient movement, while maintaining clear communication with clinical teams and staff. This contract position offers opportunities to contribute to efficient patient flow and high-quality care, with responsibilities including data entry, reporting, and performance

Qualifications

• High school diploma or GED required.
• Proficiency in English; bilingual a plus.
• Experience with a Windows-based PC environment is required.
• Must pass a federal background check (FBI/ DHS).
• Heartsaver/CPR certification from AHA must be obtained upon hire.
• Flexible availability including weekends and holidays.

Responsibilities

• Answer and manage high volumes of incoming calls via hospital switchboard and dispatch lines.
• Receive, document, and prioritize patient transport requests using dispatch software and protocols.
• Coordinate and dispatch transport staff for timely patient movement within the facility.
• Communicate with clinical teams, transporters, and departments to relay instructions and resolve issues.
• Maintain accurate transport activity records and call logs per hospital policies.
• Assist with data entry, reporting, and performance metrics for transport operations.
• Support sanitization and tracking of transport equipment when needed.
• Back up other dispatch or administrative roles during peak times or staff absences.

Skills

Verbal communication

Active listening

Interpersonal skills

Customer service

Team player

KPIs knowledge

Typing & data entry

Multitasking

Dispatch software

Education

High school diploma or GED

CPR certification (Heartsaver)

Tools

Dispatch software

Windows PC

Job description

ServiceSource Inc. is seeking a Customer Service Representative – Dispatch to coordinate patient transport within the Medical Center.

You will handle high-volume calls, document transport requests, and dispatch staff to ensure timely patient movement, while maintaining clear communication with clinical teams and staff. This contract position offers opportunities to contribute to efficient patient flow and high-quality care, with responsibilities including data entry, reporting, and performance