Healthcare Scheduling & Staffing Coordinator

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Job summary

Health Partners Plans in Philadelphia seeks a Staffing Office Coordinator to manage daily staffing functions for designated Resource Management Centers and provide administrative support while upholding organizational policies and patient‑centered care. The role emphasizes critical thinking, collaboration, and attention to detail.

The candidate will interact with the interprofessional team, adjust schedules, document accurately, and support scheduling software administration.

Qualifications

• High School Diploma or GED required.
• Less than 1 year healthcare experience required.
• Experience in fast-paced customer service or medical environment preferred.
• Familiarity with medical terminology preferred.
• Strong communication and organizational skills.

Responsibilities

• Interacts with coworkers, visitors, and staff in line with Jefferson values.
• Recognizes patients and families to provide safe, compassionate care.
• Communicates with interprofessional team and care partners.
• Adjusts nursing staff work schedules per contracts and policies.
• Reviews projected census to identify staffing shortages or surpluses.
• Engages in communication with charge nurses and Nursing Supervisors.
• Develops staffing proposals for off-shifts based on acuity and census.
• Documents with accuracy and escalates staffing issues.
• Manages staff calls regarding absences and shares info with Nursing leadership.
• Serves as a primary end user for scheduling software and participates in its development and maintenance.
• Provides administrative support and customer service and contributes to process improvements.

Skills

Customer service

Healthcare knowledge

Communication skills

Scheduling software

Education

High School Diploma/GED

Tools

Scheduling software

Job description

Health Partners Plans in Philadelphia seeks a Staffing Office Coordinator to manage daily staffing functions for designated Resource Management Centers and provide administrative support while upholding organizational policies and patient‑centered care. The role emphasizes critical thinking, collaboration, and attention to detail.

The candidate will interact with the interprofessional team, adjust schedules, document accurately, and support scheduling software administration.