Healthcare Staffing & Scheduling Coordinator

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Thomas Jefferson University Hospitals, Inc. is seeking a Staffing Office Coordinator to manage daily staffing across regions and provide admin support for Resource Management Centers. The role requires critical thinking, collaboration, and strong customer service while aligning with organizational policies.

Responsibilities include adjusting shift schedules, communicating with nursing leadership, and serving as a scheduling software expert. Experience in healthcare and customer service is valued.

Qualifications

• Education - Required: High School Diploma/GED.
• Experience - Required: Less than 1 year healthcare experience.
• Experience - Preferred: Less than 1 year in fast-paced customer service or medical environment.
• Experience - Preferred: Less than 1 year familiarity with medical terminology.
• Knowledge, Skills and Abilities - Required: Healthcare knowledge and patient care awareness.
• Knowledge, Skills and Abilities - Required: Execution of delegated tasks within scope.
• Knowledge, Skills and Abilities - Required: Cultural awareness and effective communication.

Responsibilities

• Interacts with co-workers, visitors and staff in line with Jefferson values.
• Recognizes patients and families in providing safe, compassionate care.
• Communicates with and supports the interprofessional team.
• Adjusts nursing staff work schedules per contracts and policies for approvals.
• Reviews and validates projected census for staffing shortages or surpluses.
• Engages in communication with charge nurses and managers to assess staffing needs.
• Develops staffing proposals for off shifts based on acuity and census.
• Escalates staffing issues according to departmental process.
• Manages staff calls related to absence and informs Nursing Supervisor.
• Communicates scheduling changes in a timely manner.
• Works with Nurse Manager to determine upcoming staffing needs.
• Acts as end user for scheduling software and participates in its development and maintenance.
• Provides other administrative support and customer service; participates in education and process improvement.

Skills

Healthcare knowledge

Effective communication

Cultural awareness

Interprofessional teamwork

Education

High School Diploma

Tools

Scheduling software

Job description

Thomas Jefferson University Hospitals, Inc. is seeking a Staffing Office Coordinator to manage daily staffing across regions and provide admin support for Resource Management Centers. The role requires critical thinking, collaboration, and strong customer service while aligning with organizational policies.

Responsibilities include adjusting shift schedules, communicating with nursing leadership, and serving as a scheduling software expert. Experience in healthcare and customer service is valued.