Healthcare Scheduling & Patient Experience Coordinator

Genesis OB/GYN; Tucson (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Genesis OBGYN Northwest is seeking a Scheduling Coordinator responsible for managing provider schedules, handling inbound and outbound calls, and ensuring clinic schedules are full and efficient while delivering an exceptional patient experience.

You will register patients, schedule and confirm appointments, maintain accurate EHR records, and assist with clerical tasks, with emphasis on confidentiality and bilingual communication when needed.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in a healthcare setting or call center.
• Healthcare appointment scheduling experience required.

Responsibilities

• Handle a high volume of calls with professionalism and empathy.
• Register new patients and schedule, reschedule, and confirm appointments.
• Coordinate with providers’ availability and office policies.
• Maintain patient records in the EHR system.
• Make follow-up calls to remind patients of upcoming appointments and gather pre-appointment information.
• Assist with other clerical tasks as needed.

Skills

Medical terminology

Communication

Confidentiality

Patient-centered care

Bilingual

Education

High School Diploma or GED

Job description

Genesis OBGYN Northwest is seeking a Scheduling Coordinator responsible for managing provider schedules, handling inbound and outbound calls, and ensuring clinic schedules are full and efficient while delivering an exceptional patient experience.

You will register patients, schedule and confirm appointments, maintain accurate EHR records, and assist with clerical tasks, with emphasis on confidentiality and bilingual communication when needed.