Healthcare Front Desk & Patient Experience Coordinator

Genesis Healthcare; South Charleston (WV); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Tuition discounts

Employee Assistance Program

401K

Health, Dental, Vision insurance

On-site health care

On-Demand Pay

Job summary

Genesis HealthCare is seeking a Front Desk Clerk to greet patients and visitors, answer calls, and manage mail and records. The role supports daily operations in a busy care facility and requires strong communication skills and proficiency with Google Workspace tools.

The position is full-time, on-site, with hours from 8am to 8pm, offering benefits and opportunities for growth within a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Must be able to read, write, speak and understand English fluently.
• Excellent communication skills required.
• Proficient with Google Docs, Sheets, and Slides.

Responsibilities

• Answer all incoming calls professionally and courteously and redirect them appropriately.
• Warmly welcome, greet and direct patients, visitors, and guests.
• Coordinate outgoing and incoming mail.
• Maintain current lists of patients/residents by name/room number and employees by names/phone extension.
• Order supplies and perform other clerical duties as assigned.

Skills

Excellent communication

Google Docs

Google Sheets

Google Slides

English language proficiency

Education

High school diploma or equivalent

Tools

Google Docs

Google Sheets

Google Slides

Job description

Genesis HealthCare is seeking a Front Desk Clerk to greet patients and visitors, answer calls, and manage mail and records. The role supports daily operations in a busy care facility and requires strong communication skills and proficiency with Google Workspace tools.

The position is full-time, on-site, with hours from 8am to 8pm, offering benefits and opportunities for growth within a supportive team environment.