Patient Scheduling Coordinator (Medical Office)

GI Alliance; New Braunfels (TX); On-site; USD 33,000 - 44,000; Full time

Job summary

GI Alliance is seeking an experienced Scheduler I to coordinate patient visits and procedures, manage high call volumes, and support physicians with calendar management in a fast-paced medical office.

The role requires excellent communication, attention to detail, and basic understanding of healthcare plans; bilingual abilities are a plus. Training will cover EMR and patient registration, with emphasis on patient experience and accurate billing support.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service required.
• Experience in a medical office.
• Ability to multi-task in a fast-paced environment.
• Detail-oriented.
• Basic understanding of healthcare plans.
• Be able to read and understand medical benefits.
• Bilingual is a plus.

Responsibilities

• Schedule office visits and procedures for patients.
• Assist with high call volume.
• Maintain physicians schedules scheduling office visits and procedures (may be done via phone or face-to-face).
• Take triage call messages for medical staff.
• View patient visit notes, identifying problems & diagnosis listed and physician orders.
• Assist in patient registration and financial transactions.
• May schedule radiology/lab.
• May include recall scheduling.
• Assist with check-in patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Medical office experience

Multi-tasking

Detail-oriented

Healthcare plans

Medical benefits

Bilingual

Education

High school diploma or equivalent

Job description

GI Alliance is seeking an experienced Scheduler I to coordinate patient visits and procedures, manage high call volumes, and support physicians with calendar management in a fast-paced medical office.

The role requires excellent communication, attention to detail, and basic understanding of healthcare plans; bilingual abilities are a plus. Training will cover EMR and patient registration, with emphasis on patient experience and accurate billing support.