Scheduling Coordinator

Genesis OB/GYN; Tucson (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Genesis OBGYN Northwest is seeking a Scheduling Coordinator responsible for managing provider schedules, handling inbound and outbound calls, and ensuring clinic schedules are full and efficient while delivering an exceptional patient experience.

You will register patients, schedule and confirm appointments, maintain accurate EHR records, and assist with clerical tasks, with emphasis on confidentiality and bilingual communication when needed.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in a healthcare setting or call center.
• Healthcare appointment scheduling experience required.

Responsibilities

• Handle a high volume of calls with professionalism and empathy.
• Register new patients and schedule, reschedule, and confirm appointments.
• Coordinate with providers’ availability and office policies.
• Maintain patient records in the EHR system.
• Make follow-up calls to remind patients of upcoming appointments and gather pre-appointment information.
• Assist with other clerical tasks as needed.

Skills

Medical terminology

Communication

Confidentiality

Patient-centered care

Bilingual

Education

High School Diploma or GED

Job description

Genesis OBGYN Northwest - Scheduling Coordinator

JOB DESCRIPTION

Summary:

The Scheduling Coordinator is responsible for effectively managing provider schedules, including handling inbound and outbound calls, to ensure that clinic schedules are full, productive, and efficient, while also providing patients with the best possible experience.

Essential Functions:

• Assist patients with scheduling, rescheduling and confirmation of appointments.
• Appropriately manage multiple incoming calls.
• Daily review of providers’ upcoming schedules to ensure maximum efficiency and optimization.
• Assist with administrative tasks.
• Responsible for maintaining patient records and information confidentiality and in accordance with policies and laws.
• Respond to patient inquiries, complaints and concerns.
• Ensure exceptional patient experience throughout phone call.

Primary Duties:

• Handle a high volume of calls with professionalism and empathy, addressing patient inquires, providing information on services, and managing appointment requests
• Register new patients
• Schedule, reschedule, and confirm patient appointments, ensuring accuracy in coordinating with providers’ availability and office policies.
• Respond to general questions regarding office operations, insurance, billing and the ability to recognize urgent requests to transfer to the triage department.
• Maintain patient records by accurately updating patient information in the EHR system.
• Make follow-up calls to remind patients of upcoming appointments and to gather necessary pre-appointment information.
• Assist with other clerical tasks as needed.

Knowledge, Skills, and Abilities:

• Strong knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Ability to handle confidential and sensitive information.
• Ability to provide communication and patient-centered care, ensuring that each patient feels supported.
• Bilingual (English/Spanish) helpful but not required.

Education:

• Education: High School Diploma or GED required.

Experience:

• A minimum of 2years of experience in a healthcare setting or call center specific to healthcare required.
• Healthcare appointment scheduling experience required.

Benefits offered:

• Health, Dental, Vision insurance
• PTO, Paid Holidays
• 401k