Medical Support Assistant (Adv

U.S. Department of Veterans Affairs; Ozark (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Federal retirement

Job summary

The U.S. Department of Veterans Affairs' Central Alabama Veterans Health Care System in Ft.

Rucker seeks an Advanced Medical Support Assistant to provide administrative support for primary care, mental health, women's health and specialty clinics. You will schedule appointments, coordinate patient transportation, process returns, and ensure HIPAA-compliant handling of records; the role requires US citizenship and English proficiency.

Qualifications

• United States Citizenship: VA policy.
• English proficiency required for direct patient care.
• Education: High school diploma or GED or equivalent.
• Grandfathering provision may apply for current VA employees.
• GS-6: one year of creditable experience and KSAs for health care coordination and scheduling.

Responsibilities

• Interpret and apply VHA scheduling policies and directives.
• Collaborate with clinicians to schedule and coordinate patient care across disciplines.
• Schedule, cancel, reschedule, and manage no-shows per VHA directives.
• Process Return to Clinic orders and ensure timely completion of encounters.
• Coordinate patient transportation with Veterans Transportation Service and Bene-Travel staff.
• Provide information on medical center policies and procedures and notify supervisors of access issues.

Education

High school diploma or GED

Job description

Summary

The incumbent is assigned to Health Administration Service at the Central Alabama Veterans Health Care Systems at the following location: Ft. Rucker. The Advanced Medical Support Assistants are responsible for the administrative support of the clinical services to include Primary Care - Mental Health - Women's Health and various Specialty Clinics located in the Community Based Outpatient Clinics.

Summary

The incumbent is assigned to Health Administration Service at the Central Alabama Veterans Health Care Systems at the following location: Ft. Rucker. The Advanced Medical Support Assistants are responsible for the administrative support of the clinical services to include Primary Care - Mental Health - Women's Health and various Specialty Clinics located in the Community Based Outpatient Clinics.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English
• Experience: None Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education Licensure/Certification/Registration
• None
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• GS-6 Grade Determinations: In addition to the basic requirements for employment listed in above - candidates must meet the following grade-determining criteria for placement at grade levels specified
• Experience
• One year of creditable experience equivalent to the next lower grade
• Demonstrated Knowledge - Skills - and Abilities
• In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• Preferred Experience: None Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this position is a GS-6. Physical Requirements: The work of the positions is primarily sedentary
• however - some walking - standing - bending stooping and lifting up to 30 pounds

Duties

• Major duties include but not limited to
• Interprets and applies Veterans Health Administration (VHA) scheduling policies - business rules - and directives
• Collaborates and communicates with a wide range of medical clinicians across multiple disciplines to accomplish setting to ensure medical care to the patient is met
• Schedule appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2)
• including canceling - re-scheduling - and no showing patient appointments and/or consults
• Process Return to Clinic Orders (Query from ISS) upon check-out
• If unable to complete at check-out - task must be completed within (3) days of entry
• Process View Alerts for accurate dispositionEnsures appropriate patient actions are taken within ISS (scheduling - check-in - check-out - and no-shows)
• Extracts medical information from electronic records when requested by Providers - Social Workers - Nurses - and Supervisors while maintaining HIPPA standards
• Ensures patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare - VEText - etc.)
• Coordinates patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel Staff
• Provides information on medical center policies and procedures
• Notifies Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes
• Responsible for the tracking and management of consults for clinics assigned
• Responsible for providing feedback to providers when additional information for scheduling is required
• Ensures consults greater than 90 days have proper documentation for additional scheduling attempts or dispositioning as directed by VHA Directive
• Work Schedule: Monday - Friday 7:00am - 5:00pm
• Work schedule may vary based on the geographic location and based on the needs of the agency
• Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Telework: Not available Virtual: This is not a virtual position
• Functional Statement #: 62141F