Medical Scheduling & Care Coordination Specialist

Veterans Health Administration; Ozark (AL); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal retirement plan

Job summary

Veterans Health Administration in Fort Rucker, Alabama, seeks an Advanced Medical Support Assistant to provide administrative support for Primary Care, Mental Health, Women’s Health, and Specialty Clinics within Community Based Outpatient Clinics.

Responsibilities include applying VHA scheduling policies, coordinating appointments, and ensuring timely documentation while maintaining HIPAA standards. Work hours typically 7:00am–5:00pm with federal benefits and leave accrual.

Responsibilities

• Interprets and applies Veterans Health Administration (VHA) scheduling policies, business rules, and directives.
• Collaborates and communicates with a wide range of medical clinicians across multiple disciplines to ensure appointments and care meet patient needs.
• Schedules appointments per VHA directives, including cancellations, rescheduling, and no-shows; processes Return to Clinic orders when needed.
• Maintains timely documentation and completes patient encounters by end of business day; coordinates patient transportation with Veterans Transportation Service.
• Extracts medical information from electronic records while maintaining HIPAA standards and ensures appropriate actions within ISS.
• Notifies supervisors if clinic access is limited or if a patient cannot be scheduled within mandated timeframes; manages consults for assigned clinics.

Job description

Veterans Health Administration in Fort Rucker, Alabama, seeks an Advanced Medical Support Assistant to provide administrative support for Primary Care, Mental Health, Women’s Health, and Specialty Clinics within Community Based Outpatient Clinics.

Responsibilities include applying VHA scheduling policies, coordinating appointments, and ensuring timely documentation while maintaining HIPAA standards. Work hours typically 7:00am–5:00pm with federal benefits and leave accrual.