Remote Centralized Service Rep — Patient Access

St. Charles Health System Inc.; Bend (OR); Hybrid; USD 30,000 - 41,000; Full time

Job summary

ST. CHARLES HEALTH SYSTEM is seeking a Centralized Service Representative in Bend, OR. The CSR provides telephone and digital support for patients, representatives, and provider offices, handling scheduling, registrations, referrals, and inquiries across multiple service lines.

You will work with electronic scheduling systems, uphold patient privacy, and respond calmly in emergencies. Strong communication, attention to detail, and ability to multi-task in a fast-paced healthcare environment are

Qualifications

• High school diploma or GED required.
• Minimum one year of paid customer service experience.
• Experience in a healthcare setting or call center preferred.

Responsibilities

• Create or locate patient accounts in the electronic health record system.
• Collect and verify patient demographics, insurance and billing info.
• Perform real-time eligibility checks for insurance benefits.
• Schedule patient appointments and procedures across multiple service lines.
• Communicate patient and provider requests using established clinic protocols.
• Respond calmly and professionally to emergencies and urgent calls.
• Maintain patient privacy and accurate documentation in the EHR.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Electronic Medical Records System

MS Office

MS Teams

Excel

Job description

ST. CHARLES HEALTH SYSTEM is seeking a Centralized Service Representative in Bend, OR. The CSR provides telephone and digital support for patients, representatives, and provider offices, handling scheduling, registrations, referrals, and inquiries across multiple service lines.

You will work with electronic scheduling systems, uphold patient privacy, and respond calmly in emergencies. Strong communication, attention to detail, and ability to multi-task in a fast-paced healthcare environment are